Improve Your Rank and Increase Your Revenue
Whether you are a small, medium, or large business, or a healthcare provider, if growth is what you are after, stop watching your scores and start paying attention to your rank. Businesses do not operate in a vacuum, so while metrics should be implemented to measure customer satisfaction (regarding your brand, products, and/or services) you must evaluate where you stand in relation to your competitors. That is your rank.
Your rank in the “marketplace” gives you key insight as to what you are doing well, what your competitors are doing better, and what areas require improvement to become the customer and/or patient’s first choice.
Some categories to consider when evaluating customer satisfaction and rank in the "marketplace" include (but are not limited to):
1. Quality of products or services
Whether you are a small, medium, or large business, or a healthcare provider, if growth is what you are after, stop watching your scores and start paying attention to your rank. Businesses do not operate in a vacuum, so while metrics should be implemented to measure customer satisfaction (regarding your brand, products, and/or services) you must evaluate where you stand in relation to your competitors. That is your rank.
Your rank in the “marketplace” gives you key insight as to what you are doing well, what your competitors are doing better, and what areas require improvement to become the customer and/or patient’s first choice.
Some categories to consider when evaluating customer satisfaction and rank in the "marketplace" include (but are not limited to):
1. Quality of products or services
2. Availability of
products or services
3. Convenience
4. Ambiance of the setting where the services and/or products are delivered
4. Ambiance of the setting where the services and/or products are delivered
5. Staff
attentiveness and courtesy
6. Prices
Focus on how satisfaction and other loyalty boosters could help you move ahead of your competition. Once you improve your rank, you will increase your revenue. For strategies on how to increase customer loyalty, visit MBR RESULTANTS at www.mbrresultants.com for a complimentary consultation.
6. Prices
Focus on how satisfaction and other loyalty boosters could help you move ahead of your competition. Once you improve your rank, you will increase your revenue. For strategies on how to increase customer loyalty, visit MBR RESULTANTS at www.mbrresultants.com for a complimentary consultation.
